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Outage notice template

This is a template to use for making announcements about infrastructure outages. Use the template and adjust the variables depending on the situation.

Subject: (Unplanned) Outage :: $(service_name) :: YYYY-MM-DD HH:MM UTC

There was an (unplanned) outage of $(service_name) for $(length_of_outage).

(For planned outages include following block:)

The outage will occur at YYYY-MM-DD HH:MM UTC. To view in your local time:

date -d 'YYYY-MM-DD HH:MM UTC'

== Details ==

Give full details of the outage: what went wrong, what the plan is, why the outage is planned, etc.

== Affected services ==

* Bulleted list
* of services affected

=== Not-affected services ==

* Bulleted list
* of services not affected

== Future plans ==

Detail here any plans to fix, mitigate circumstances or risks, etc.

Category:Infrastructure SOP